Sometimes a working relationship simply does not fit, or your family’s needs change. Switching helpers is a normal part of having a Migrant Domestic Worker (MDW), and there is no shame in it — what matters is doing it properly, kindly and in line with the Ministry of Manpower’s (MOM) requirements. Broadly, you have two routes: transfer her to a new employer, or repatriate her to her home country.
First, pause and consider
Before making a change, it is worth a calm conversation. Many issues — homesickness, a misunderstanding about job scope, or a skill that simply needs more training — can be resolved with patience and clearer communication. If you have tried and it still is not working, that is okay; it is better for both of you to part well than to continue unhappily.
Option 1: Transfer to a new employer
If your helper still wants to work in Singapore, a transfer lets her move to another household without going home first. This is often the kindest option because she keeps earning and avoids airfare.
- You and your helper agree that a transfer is the plan.
- She is introduced to prospective employers (an agency can list her as a transfer helper).
- Once a new employer is found, the Work Permit is transferred through MOM and her new employer takes over the security bond and insurance.
- Your responsibilities end once the transfer is properly completed.
Option 2: Repatriation
If your helper wishes to return home, or a transfer is not possible, you arrange repatriation. As the employer, you are responsible for sending her home properly:
- Buy her air ticket to her home country (her hometown airport where required).
- Settle all salary owed, including any in-lieu amounts, before she leaves.
- Cancel the Work Permit through MOM and ensure she departs by the required date.
- The $5,000 security bond (for non-Malaysian helpers) is generally discharged once she has left Singapore and obligations are met; it is waived for Malaysian helpers.
Tip: Keep the parting respectful. A clear final settlement, her documents returned, and a calm send-off protect both her wellbeing and your standing as a responsible employer.
Doing it the right way
Whichever route you take, a few principles keep things smooth:
- Communicate early and honestly with your helper.
- Settle salary in full — never withhold pay as leverage.
- Return her personal documents such as her passport promptly.
- Follow MOM’s process for cancellation or transfer; do not let her work for anyone else in the meantime.
Costs and timelines
Repatriation airfare, transfer fees and timelines vary by case and change over time. We will walk you through the current costs for your situation, and you can confirm employer obligations on MOM’s website.
How Ming Hwee helps
Ming Hwee (MOM Licence 12C6072) handles both sides for you — listing your helper for transfer to a suitable new home, or arranging a proper, humane repatriation — and, if you need one, helping you find a replacement helper who fits better. We keep the process correct, calm and respectful for everyone. Find your helper or message us on WhatsApp and we will guide you through your options.
Related guides
- Transfer Helper vs Fresh Helper: Which Should You Choose?
- Hiring a Transfer Maid in Singapore: Pros, Cons & Process
- How to Hire a Maid in Singapore: A First-Timer’s Step-by-Step Guide (2026)
Ready to hire? Get a free, no-obligation helper shortlist from Ming Hwee — Singapore’s trusted maid agency since 1983.
